Average Speed of Answer Data

Average Speed of Answer Data

Looking at the Average Speed of Answer Data Tab



Learn what the Average Speed of Answer Tab has to offer

Average Speed of Answer

The Median Time to Resolution widget allows you to see the average length of time it takes for the items on a specific day to be responded to, by hovering over a specific day the breakdown of time will be shown

If you are needing to look at the time to dismiss an item or just to respond you can select that by clicking on their respective tabs in the upper right hand corner.



The Totals tab within the Average Speed of Answer Dashboard compares overall ASA from the date fields chosen and the previous month's ASA.


Responses

With the responses widget you can see the average response rate for the period selected represented by a percentage as well as a breakdown of public and private responded to items.



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