Welcome to DGTL Engage
Learn about what Engage is all about.
Engage, What is it?
Consolidate conversations from across your business’ social media profiles and other digital channels, such as e-mail, SMS, website forms, and others. Empower your team to connect with customers, solve service issues, and deliver high-quality customer experiences.
Why DGTL Engage?
Engage was built to solve the crux of the modern DXE
problem. Customers transitioning from phone calls to digital channels provides
an opportunity to simplify and enhance the customer engagement model. With
Engage’s system of data categorization (tags, tiers, protocols) any business
can produce consistent and timely responses to a multitude of inquiries.
Let's start your journey.
To get started on exploring all of Engage's features, check out our full training demo below!
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Engage Interface
Engage Basic Anatomy Learn to understand the basic layout of Engage The Three Columns Before getting started, it is important to understand the layout of Engage as well as some common terms used within the interface. Engage is arranged into three ...
Logging in to Engage
Logging In In order to access Engage you'll need to know how to log in and access the platform. Login Steps and Navigation To log in to Engage, please navigate to engage.spsdgtl.com and use your credentials, and select “Log In.” After logging in, ...
Article Queue Interface
Engage Basic Anatomy Learn to understand the basic layout of Engage The Three Columns Before getting started, it is important to understand the layout of Engage as well as some common terms used within the interface. Engage is arranged into three ...
Claiming a Piece
How to Claim Pieces Managing Pieces is the number one feature in Engage, knowing how to use its various functions is imperative. Claiming If there are any new pieces that need to be managed, a blue circle will appear next to the "Claim New" icon ...
What are Protocols and how are They Used
Understanding and Using Protocols Protocols allow you to guide the way that conversations happen on Engage by providing information to deal with specific keywords and situations. Maintaining Protocols will allow you to exercise greater control of ...