Introduction to Engage
Welcome to DGTL Engage
Learn about what Engage is all about.
Engage, What is it?
Consolidate conversations from across your business’ social media profiles and other digital channels, such as e-mail, SMS, website forms, and others. Empower your team to connect with customers, solve service issues, and deliver high-quality customer experiences.
Why DGTL Engage?
Engage was built to solve the crux of the modern DXE
problem. Customers transitioning from phone calls to digital channels provides
an opportunity to simplify and enhance the customer engagement model. With
Engage’s system of data categorization (tags, tiers, protocols) any business
can produce consistent and timely responses to a multitude of inquiries.
Let's start your journey.
To get started on exploring all of Engage's features, check out our full training demo below!
Related Articles
How To: Responding Using Engage
How to Respond Using Engage Introduction & Key Terms Reminder There are a few key terms in Engage that you'll need to know before responding in Engage. Look at the article HERE if you're not familiar with them. Now that you know all the basics of ...Understanding Engage: Inbox Views
Introduction to Engage's Interface Introduction to the Inbox The main view of Engage's unified inbox is arranged into three different columns: The Assigned Queue The Conversation Lane The Author Panel The Assigned Queue On the left side of your ...Engage: Key Terms
Understanding Key Terms Used in Engage Key Terms There are some key terms you'll want to be familiar with before diving into Engage. These terms may be used throughout our training modules, helpdesk/resource center, and within DGTL Engage itself. ...Understanding Engage: The Admin Page
Understanding Engage's Admin Page What is the Admin Page? Engage's Admin Page is where you can view and manage all of the components of your Engage experience. This includes: Viewing your connected Accounts for receiving inbound messages. ...Understanding Engage: The Overview Tab
Understanding Engage's Overview Tab What is the Overview Tab? The Overview Tab allows you to see what pieces are waiting to be claimed or assigned and who on your team is working on specific conversations. It provides a comprehensive real-time view ...