Introduction to Engage
Welcome to DGTL Engage
Learn about what Engage is all about.
Engage, What is it?
Consolidate conversations from across your business’ social media profiles and other digital channels, such as e-mail, SMS, website forms, and others. Empower your team to connect with customers, solve service issues, and deliver high-quality customer experiences.
Why DGTL Engage?
Engage was built to solve the crux of the modern DXE
problem. Customers transitioning from phone calls to digital channels provides
an opportunity to simplify and enhance the customer engagement model. With
Engage’s system of data categorization (tags, tiers, protocols) any business
can produce consistent and timely responses to a multitude of inquiries.
Let's start your journey.
To get started on exploring all of Engage's features, check out our full training demo below!
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