Volume Data

Volume Data

Looking at the Volume Data Tab

Learn what the Volume Data Tab has to offer


The Volume Tab produces the hourly heat map that outlines high volume days and times, graphs inbound & outbound items, compares total inbound items vs outbound items and shares response rate.

Volume breakdown

Shows the parts that compose your current volume selection. You can view percentage breakdowns of volume data by channel, tier, sentiment, and language. You can select the dropdown to mix and match different filters for these breakdowns.

Volume by hour heatmap

The heat map will provide the total number of inbound & outbound items by hour & day. The Y axis provides the date and the X access provides each hour of the day with the average items per hour at the bottom of the X access.

The value detector on the right depicts the highest volume per hour for each cell indicated in red and lowers to blue for lower-volume cells.

You can switch between both inbound and outbound items in your volume filter by selecting the respective option in the upper right hand corner.

To copy heat map values into a CSV applicable format click the three dots at the top right corner.

Words/Entities Data

Shows the top 20 entities or words along with an interpreted sentiment. It also filters out entities/words that have neutral sentiments. You can switch between which set of data is shown by clicking on the keyword of the data

Protocols/Tags Data

Shows the top 20 Protocols or Tags along with the commonly associated sentiment, and the total number of usages for the selected timeframe. You can switch between the two sets of data by clicking on the keyword of the data.

Volume by day

Volume by day shows the overall volume for each day split by inbound and outbound each on their own individual lines.

    • Related Articles

    • Average Speed of Answer Data

      Looking at the Average Speed of Answer Data Tab Learn what the Average Speed of Answer Tab has to offer Average Speed of Answer The Median Time to Resolution widget allows you to see the average length of time it takes for the items on a specific day ...
    • Using Filters

      Setting up Filters How to create and manage filters Creating a new Filter To set a filter on your dataset click the gear to input the parameters for your analytics. The filter can be set with a variety of different options, the options for adjustment ...
    • Welcome to Analyze

      Welcome to DGTL Analyze Analyze, What is it? Analyze harvests, enriches, and stores data from your connected accounts, conversations, and creative workflows to deliver powerful insights that help you better understand your customers and the ...