Understanding Analyze: Users Page

Introduction to Analyze's Users Page

The Users Page Overview

The Users Page in DGTL Analyze offers an in-depth look at individual user activity within your team's inbox (DGTL Engage). Here, you can track key metrics such as the number of conversations viewed, messages replied to, and the user's overall response rate and median response time. Additionally, you'll see how many conversations they dismissed and the specific actions they've taken, including protocols set, tiers assigned, and tags added to messages.

You can drill through to view all their managed conversations by clicking 'VIEW ALL' in the upper right-hand corner of the 'Volume by Day' widget.

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