Engage Basics
Understanding Engage: The Admin Page
Understanding Engage's Admin Page What is the Admin Page? Engage's Admin Page is where you can view and manage all of the components of your Engage experience. This includes: Viewing your connected Accounts for receiving inbound messages. ...
Engage: Key Terms
Understanding Key Terms Used in Engage Key Terms There are some key terms you'll want to be familiar with before diving into Engage. These terms may be used throughout our training modules, helpdesk/resource center, and within DGTL Engage itself. ...
Understanding Engage: Tags, Tiers, Protocols, and Data Fields
Understanding Engage's Tags, Tiers, Protocols, and Data Fields Where Can I Manage My Tags, Tiers, Protocols, and Data Fields? The Admin Page of Engage is where you can add and manage Tags, Protocols, and Custom Data Fields to help you better manage ...
Understanding Engage: The Overview Tab
Understanding Engage's Overview Tab What is the Overview Tab? The Overview Tab allows you to see what pieces are waiting to be claimed or assigned and who on your team is working on specific conversations. It provides a comprehensive real-time view ...
Understanding Engage: Inbox Views
Introduction to Engage's Interface Introduction to the Inbox The main view of Engage's unified inbox is arranged into three different columns: The Assigned Queue The Conversation Lane The Author Panel The Assigned Queue On the left side of your ...
Introduction to Engage
Welcome to DGTL Engage Learn about what Engage is all about. Engage, What is it? Consolidate conversations from across your business’ social media profiles and other digital channels, such as e-mail, SMS, website forms, and others. Empower your team ...
Popular Articles
Understanding Create: The Dashboard
Introduction to the Dashboard When you log into Create you'll be welcomed with your user dashboard. This is the high-level overview of all activities in Create and the information is separated into widgets. To view a full walkthrough demo of the ...
Understanding Create: The Library
Introduction to the Library What is the Library? The Create Library acts as a shared asset repository where you can upload any images, graphics, videos, documents, and logos that you may want to use for future content. Please note: To search the ...
Introduction to Engage
Welcome to DGTL Engage Learn about what Engage is all about. Engage, What is it? Consolidate conversations from across your business’ social media profiles and other digital channels, such as e-mail, SMS, website forms, and others. Empower your team ...
Welcome to Analyze
Welcome to DGTL Analyze Analyze, What is it? Analyze harvests, enriches, and stores data from your connected accounts, conversations, and creative workflows to deliver powerful insights that help you better understand your customers and the ...
Using Filters
Setting up Filters How to create and manage filters Creating a new Filter To set a filter on your dataset click the gear to input the parameters for your analytics. The filter can be set with a variety of different options, the options for adjustment ...